Mistake #1: Hiring people you ‘like’ or with whom you have common interests or backgrounds. Instead, hire people who are aligned with your company culture. Before hiring anyone or anyone […]
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Podcasts, 07 September 2019
What’s the difference between customer service and a customer experience?
In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How […]
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Podcasts, 07 September 2019
The Driven Entrepreneur: From McDonalds to 5-Star Customer Service
Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, […]
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Podcasts, 07 September 2019
How To Use Customer Experience To Overcome Delivery Gap With Your Customers
Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there […]
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Tips + Strategies, 23 October 2018
Who will define your company Brand?
Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product […]
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Tips + Strategies, 12 June 2018
Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!)
Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at […]
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Tips + Strategies, 09 May 2018
24 hot and delicious facts about the U.S. restaurant industry, Part 2
In part one of this blog, we brought you the first 12 of our 24 hot and delicious facts about the U.S. restaurant industry. Here are the remaining 12 facts. […]
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Tips + Strategies, 01 May 2018
24 hot and delicious facts about the U.S. restaurant industry, Part 1
As of 2017, there were more than one million restaurants in the U.S. – or 1 for every 325 members of our population! The U.S. restaurant industry brought in […]
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