Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product […]
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Tips + Strategies, 12 June 2018
Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!)
Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at […]
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Tips + Strategies, 09 May 2018
24 hot and delicious facts about the U.S. restaurant industry, Part 2
In part one of this blog, we brought you the first 12 of our 24 hot and delicious facts about the U.S. restaurant industry. Here are the remaining 12 facts. […]
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Tips + Strategies, 01 May 2018
24 hot and delicious facts about the U.S. restaurant industry, Part 1
As of 2017, there were more than one million restaurants in the U.S. – or 1 for every 325 members of our population! The U.S. restaurant industry brought in […]
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Podcasts, 12 April 2018
TRANSACTION OR INTERACTION? Win your customer’s heart and watch your business thrive
Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, […]
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Podcasts, 02 April 2018
Why Being Obsessed With Your Customer Experience Will Result In Profits, Retention, and Repeat Customers
I’m sure at some point in your life, you’ve had a bad customer service experience. My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews […]
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Tips + Strategies, 15 November 2017
15 Common Mistakes That Put Restaurants Out Of Business
All restaurant owners essentially want the same thing: lines of hungry patrons around the block, glowing reviews on social media, and a cash register that runneth over. But too often, […]
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