The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. […]
Mistake #1: Hiring people you ‘like’ or with whom you have common interests or backgrounds. Instead, hire people who are aligned with your company culture. Before hiring anyone or anyone […]
In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How […]
Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, […]
Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there […]
Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product […]
Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at […]
In part one of this blog, we brought you the first 12 of our 24 hot and delicious facts about the U.S. restaurant industry. Here are the remaining 12 facts. […]
