In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How […]
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Podcasts, 07 September 2019
The Driven Entrepreneur: From McDonalds to 5-Star Customer Service
Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, […]
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Podcasts, 07 September 2019
How To Use Customer Experience To Overcome Delivery Gap With Your Customers
Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there […]
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Tips + Strategies, 23 October 2018
Who will define your company Brand?
Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product […]
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Tips + Strategies, 12 June 2018
Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!)
Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at […]
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Tips + Strategies, 09 May 2018
24 hot and delicious facts about the U.S. restaurant industry, Part 2
In part one of this blog, we brought you the first 12 of our 24 hot and delicious facts about the U.S. restaurant industry. Here are the remaining 12 facts. […]
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Tips + Strategies, 01 May 2018
24 hot and delicious facts about the U.S. restaurant industry, Part 1
As of 2017, there were more than one million restaurants in the U.S. – or 1 for every 325 members of our population! The U.S. restaurant industry brought in […]
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Podcasts, 12 April 2018
TRANSACTION OR INTERACTION? Win your customer’s heart and watch your business thrive
Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, […]
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