CEO, Founder, and the driving force behind the Jill Raff Group
Jill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Inﬂuencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX™.
While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operator of one of the first McDonald‘s franchises in the world, store #150. Her customer service philosophy and strong work ethic originated from observing her mother and father’s work and their interactions with legendary founder, Ray Kroc. EX and CX is in Jill’s DNA.
Jill is highly sought after and can often be found sharing her expertise as a speaker at high-profile events. She is obsessed with ensuring businesses find their way to long-term success keeping (internal and external) customers connections at the heart of everything they do. Click here to learn more about booking her to speak at your next event.