EX2CX™ Consulting

EX2CX™ Consulting

Transform Transactions
into Interactions

If you’re serious about delivering positive and memorable interactions that will increase your business profits, win you positive reviews, and secure life-long employees and customers, it’s time to embrace our Inside-Out Framework™, creating world-class experiences from EX2CX™.

Turn employees into brand ambassadors and customers into raving fans. Outstanding employee experience leads to outstanding customer experience.

EX2CX™ Consulting

Transform Transactions into Interactions

If you’re serious about delivering positive and memorable interactions that will increase your business profits, win you positive reviews, and secure life-long employees and customers, it’s time to embrace our Inside-Out Framework™, creating world-class experiences from EX2CX™.

Turn employees into brand ambassadors and customers into raving fans. Outstanding employee experience leads to outstanding customer experience.

Working with
the Jill Raff Group

1:1 Consulting:
Conscious Culture Focus

1:1 Consulting:
Conscious Culture Focus

I love diving deep into your unique business challenges around attracting and hiring the ‘right’ qualified talent, lost revenue due to lack of engagement and turnover - the great resignation, clarifying and perpetuating your brand culture, while creating alignment throughout your organization horizontally and vertically. You will get the personal attention and accountability needed to effect change.

I’ve developed several proven frameworks through my time working with many varied companies in multiple industries across 3 continents so when you hire the Jill Raff Group, you get the benefit of not only a multi-industrial and multi-cultural perspective, but also a multi-dimensional advantage of my team of experts, all who can help you with pertinent aspects of your company’s internal dynamics to achieve peak performance productivity affecting both internal (EX) and external (CX) experience.

Employee Journey Mapping

Employee Journey Mapping

Businesses focused on their bottom-line, are always talking about the Customer Journey. This is putting the cart before the horse! In order to achieve outstanding (end) customer experience CX, and if you want to distinguish yourself in the marketplace, you MUST first focus on your internal customers, your employees, your employee experience (EX). This is a key differentiator for the Jill Raff Group.

We use our proprietary process, the Inside-Out Framework™ that turns employees into brand ambassadors and customers into raving fans, in short from EX2CX™. What does this mean for you? Your business will become the “go-to” employer, thereby increasing your engagement, retention, aligned team collaboration living out your defined brand culture resulting in happy loyal employees increasing the employee life-time value.

TypeCoach™ and other
Assessments & Training

TypeCoach™ and other
Assessments & Training

Data-driven results to drive agile business improvements over a hunch, gut-feeling or theory will pinpoint tangible obstacles to take unbiased action. Get real data from which to make decisions not assumptions. We use various proven trustworthy assessments to uncover exactly where conflict may lie.

TypeCoach™ is a dynamic new approach to an established powerful model helping people improve their everyday interactions with their customers, colleagues, and key stakeholders. Used in Onboarding, Leadership Development, Executive Coaching,Team Effectiveness, and more. An adaptive leadership, communication and sales system, TypeCoach™ improves Communication, Collaboration, Change Management, Conflict Resolution, Motivation & Engagement, Conflict Resolution and Cognitive Diversity, used by many international Fortune 500 companies.

Hybrid Coaching

Hybrid Coaching

Tired of just downloading courses online and being left to your own devices, no accountability nor follow up? Yet, you enjoy online programs where you can work at your own pace? This is for you! It is impossible to dig deep and analyze what you need for progress in a vacuum, all by yourself. We offer the best of both worlds. C.S. Lewis said, “Two heads are better than one, not because either is infallible, but because they are unlikely to go wrong in the same direction.”  

Confident Customers Through Customer Experience hybrid program includes 1:1 Coaching, learning materials, videos, added resources & action guides to work out new solutions. It’s a great option for a blend of an online course and access to Jill as questions arise and to be held accountable to continue making progress. Sometimes we all need a little push and hand holding. It’s a good thing!
Coaching that fits into my schedule... Can I hear more?

1:1 Consulting:
Conscious Culture Focus

I love diving deep into your unique business challenges around attracting and hiring the ‘right’ qualified talent, lost revenue due to lack of engagement and turnover – the great resignation, clarifying and perpetuating your brand culture, while creating alignment throughout your organization horizontally and vertically. You will get the personal attention and accountability needed to effect change.

I’ve developed several proven frameworks through my time working with many varied companies in multiple industries across 3 continents so when you hire the Jill Raff Group, you get the benefit of not only a multi-industrial and multi-cultural perspective, but also a multi-dimensional advantage of my team of experts, all who can help you with pertinent aspects of your company’s internal dynamics to achieve peak performance productivity affecting both internal (EX) and external (CX) experience.

Employee Journey Mapping

Businesses focused on their bottom-line, are always talking about the Customer Journey. This is putting the cart before the horse! In order to achieve outstanding (end) customer experience CX, and if you want to distinguish yourself in the marketplace, you MUST first focus on your internal customers, your employees, your employee experience (EX). This is a key differentiator for the Jill Raff Group.

We use our proprietary process, the Inside-Out Framework™ that turns employees into brand ambassadors and customers into raving fans, in short from EX2CX™. What does this mean for you? Your business will become the “go-to” employer, thereby increasing your engagement, retention, aligned team collaboration living out your defined brand culture resulting in happy loyal employees increasing the employee lifetime value.

TypeCoach™ and other Assessments & Training

Data-driven results to drive agile business improvements over a hunch, gut-feeling or theory will pinpoint tangible obstacles to take unbiased action. Get real data from which to make decisions not assumptions. We use various proven trustworthy assessments to uncover exactly where conflict may lie.

 TypeCoach™ is a dynamic new approach to an established powerful model helping people improve their everyday interactions with their customers, colleagues, and key stakeholders. Used in Onboarding, Leadership Development, Executive Coaching, Team Effectiveness, and more. An adaptive leadership, communication, and sales system, TypeCoach™ improves Communication, Collaboration, Change Management, Conflict Resolution, Motivation & Engagement, Conflict Resolution, and Cognitive Diversity, used by many international Fortune 500 companies.

Hybrid Coaching

Tired of just downloading courses online and being left to your own devices, no accountability nor follow up? Yet, you enjoy online programs where you can work at your own pace? This is for you!

It is impossible to dig deep and analyze what you need for progress in a vacuum, all by yourself. We offer the best of both worlds. C.S. Lewis said, “Two heads are better than one, not because either is infallible, but because they are unlikely to go wrong in the same direction.”  

Confident Customers Through Customer Experience hybrid program includes 1:1 Coaching, learning materials, videos, added resources & action guides to work out new solutions. It’s a great option for a blend of an online course and access to Jill as questions arise and to be held accountable to continue making progress. Sometimes we all need a little push and hand-holding. It’s a good thing!

IT ALWAYS STARTS WITH A 1:1 WITH JILL

Free 1:1 (one on ones) with Jill Raff of the Jill Raff Group

It always starts with a 1:1 with Jill

To kick-start your journey to fantastic employee and customer service and business success, simply book a complimentary 20 minute 1:1 Mine for Profits Call.

This focused interaction allows Jill to pinpoint where you need help the most. You’ll discuss those issues keeping you up at night, and together you’ll assess where you’re losing opportunities and how the team could support you.

Should you decide that EX2CX™ is a critical success factor for your business, the next step in the journey is to apply Jill’s Inside-Out Framework™ to your business strategy. Together, you will co-create a blueprint to eliminate your distinct problems with the help of Jill’s unique multi-cultural and multi-industrial perspective.

Schedule your 1:1 today

See what people have to say!

“It was a privilege to work with Jill Raff, her industry knowledge and experience coupled with her professionalism and warm approach made working with her an absolute pleasure. I highly recommend Jill to anyone looking to be represented by someone who genuinely has their client's best interest in mind.”
Kimberley A. Calabrese
Senior Management Executive, AKAM
“Jill worked hard for us always putting our interests first. She was referred to us and working with Jill was a delight due to her knowledge, experience and professionalism together with her integrity, warmth and genuine nature. We highly recommend Jill.”
Elliot K.
“Jill is organized, efficient and extremely competent. Any project that she has supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a timeline to get the project done. She was adept at dealing with a team of multiple personalities within our company and on the outside. At all times she was ethical and trustworthy."
Lyn Grogan
Vice President, Marketing and Product Development and Co-Founder/Owner, Sweet Sam's Bakery
Well done! 368 listeners. Your message is right on target!! It’s absolutely perfect!”
Dorothy Stingley
Former President, Women Operators Network, McDonald’s®
“Jill went above and beyond she is knowledgeable, dedicated and hard working; she conducts herself with integrity and geniality. "
Stephanie Marks and Jonathan Zellan

The CX Checklist

Increasing Revenue
shouldn't depend on NEW clients!