Podcasts

In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in-office demos Key Takeaways: Interaction with customers does not need to be elaborate; eye contact and using …

What’s the difference between customer service and a customer experience? Read More »

Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc’s customer service philosophy that continues to permeate McDonald’s 36,000+ stores to this day. Jill also followed her …

The Driven Entrepreneur: From McDonalds to 5-Star Customer Service Read More »

Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today’s episode, Jill Raff shares how businesses can begin to use customer experience to change the game. Jill Raff, founder …

How To Use Customer Experience To Overcome Delivery Gap With Your Customers Read More »

Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, where you are truly serving their needs. You’ll learn Jill’s 7 Ingredient Customer Experience Transformation process and understand why it is so important to develop …

TRANSACTION OR INTERACTION? Win your customer’s heart and watch your business thrive Read More »

I’m sure at some point in your life, you’ve had a bad customer service experience. My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews by teaching them how to provide a fabulous customer experience.    “The main key to success is caring more about the customer as a person, …

Why Being Obsessed With Your Customer Experience Will Result In Profits, Retention, and Repeat Customers Read More »