Tips + Strategies

The Jill Raff Group is a Top Business Consulting Company

The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary Inside-Out Framework™: EX to CX is what we use to deliver stellar results to all our clients. Clutch recently announced the top …

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5 HIRING MISTAKES TO AVOID TO REDUCE EMPLOYEE TURNOVER AND INCREASE CUSTOMER RETENTION

Mistake #1: Hiring people you ‘like’ or with whom you have common interests or backgrounds.  Instead, hire people who are aligned with your company culture. Before hiring anyone or anyone new (if you’re already staffed), make sure your company’s core values and mission statement are clearly defined and documented.              …

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Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!)

Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at an unprecedented rate, despite speculation that it’s completely unsustainable. In fact, The New York Times, Washington Post, and others have questioned if the hospitality industry …

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15 Common Mistakes That Put Restaurants Out Of Business

All restaurant owners essentially want the same thing: lines of hungry patrons around the block, glowing reviews on social media, and a cash register that runneth over. But too often, that culinary dream doesn’t match the gritty reality of owning and managing a restaurant. In fact, according to a recent study by Professor Dr. HG …

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The CX Checklist

Increasing Revenue
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