Tips + Strategies

How does Employee Experience Affect Customer Experience?

“Happy employees ensure happy customers. And happy customers ensure happy shareholders – in that order.” This quote by the famous author, optimist, and businessman Simon Sinek conveys the profound relationship between Employee Experience and Customer Experience. If Customers are the most prominent stakeholders of a business, employees are the greatest assets to your business. If …

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The Jill Raff Group is a Top Business Consulting Company

The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary Inside-Out Framework™: EX to CX is what we use to deliver stellar results to all our clients. Clutch recently announced the top …

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Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!)

Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at an unprecedented rate, despite speculation that it’s completely unsustainable. In fact, The New York Times, Washington Post, and others have questioned if the hospitality industry …

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15 Common Mistakes That Put Restaurants Out Of Business

All restaurant owners essentially want the same thing: lines of hungry patrons around the block, glowing reviews on social media, and a cash register that runneth over. But too often, that culinary dream doesn’t match the gritty reality of owning and managing a restaurant. In fact, according to a recent study by Professor Dr. HG …

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