Jill Raff Group

Meet your new team
of Customer experience Experts

We are the EASY Think Tank, a group of fiercely collaborative Experts and here to help you address the current most complex challenges for leaders we have seen in decades.

Let’s start with devising your workplace solutions strategy and start your EASY plan in the place that makes the most sense for you with the Expert(s) that can help you achieve your goals.

The experts

Alexandra Hoffman working as a customer experience expert with the Jill Raff Group

Alexandra Hoffman

Alexandra Hoffmann is the CEO of Alexandra Hoffmann Consulting, which helps crisis management teams thrive through crises by building their hard and essential skills to elevate their crisis management program and ensure their company’s resilience.

Beate Chelette working as a customer experience expert with the Jill Raff Group

Beate Chelette

Beate Chelette is the Growth Architect and provides strategies blueprints and results-oriented, tangible tools and techniques that unify your teams, give you clear steps to improve your business systems and strengthen your leadership skills.

Cathy Norris working as a customer experience expert with the Jill Raff Group

Cathy Norris

Cathy Norris helps leaders build emotional resilience and elevate human connections in remote and hybrid teams to increase empathy and reduce burnout.

Cheryl Tan working as a customer experience expert with the Jill Raff Group

Cheryl Tan

Cheryl Tan is a strategist specializing in helping executives and entrepreneurs level up their on-camera presence.

Christine Molina working as a customer experience expert with the Jill Raff Group

Christine Molina

Christine Hazen Molina is the CEO of Heartfelt Workforce where she and her team provide organizations with strategic leadership development initiatives and specialize in Organizational Emotional Intelligence.

Debora McLaughlin working as a customer experience expert with the Jill Raff Group

Deborah McLaughlin

Founder of the Amplification Strategy for Visionary Leaders™, Debora and her team cultivate leadership, resilience, and connection to maximize adaptability, innovation, engagement, retention, influence, change leadership and performance.

Denise Graziano working as a customer experience expert with the Jill Raff Group

Denise Graziano

Denise Graziano is CEO of Graziano Associates, whose talent, management and  communication strategies help leaders build, retain & motivate dream teams that  keep customers coming back.

Jill Raff

Jill Raff

A globally recognized EX2CX™ expert, Jill Raff helps organizations turn employees into advocates and customer magnets, connecting the employee experience (EX) to the customer experience (CX) – EX2CX™ for increased retention, productivity, and revenue.

Julie Anderson working as a customer experience expert with the Jill Raff Group

Julie Anderson

Julie “Brain Lady” Anderson works with organizational leaders and corporate teams to maximize the power of their brains for greater performance, improved communication, and higher profit and productivity.

Lisa Rothstein

Lisa Rothstein

Lisa Rothstein is a former Madison Avenue associate creative director/copywriter and is a cartoonist for The New Yorker Magazine, bestselling authors and innovative companies.

Lisa Scott

Lisa Scott

Lisa Scott, founder of Accentuate Communication, helps reduce communication breakdowns and build connection through specialized coaching in accent reduction, clarity, tone, and messaging. It’s not only what you say, but how you say it that makes an impact.

PAT NUNNO ROQUE helping the Jill Raff Group

Pat Nunno Roque

Pat Roque, MS, is a leadership and employee engagement strategist, Certified Virtual Presenter and THE expert on best practices for virtual teams as seen on Good Morning America, INC, the Ladders, Thrive Global and more.

NIKKI EVANS working with the Jill Raff Group

Nikki Evans

Nikki is a PCC accredited coach with ICF. I hold a team coaching foundation certification from the Global Team Coaching Institute and the European Mentoring and Coaching Council (EMCC).

VICTORIA-PETERSEN

Victoria Petersen

From rockin’ an aircraft carrier to bell ringing at the New York Stock Exchange, Victoria has worldwide experience developing messages and designing C-level meetings and brand activations.

MADELINE SCHWARZ HELPING THE JILL RAFF GROUP

Madeline Schwarz

Madeline Schwarz helps introverts and quiet leaders speak up and share their ideas and trains organizations to articulate their vision in clear, concise messaging.

Connect with the Jill Raff Group

It always starts with a 1:1 with Jill! Just follow the link to schedule your initial call to discuss your company’s urgent challenges and discover a solution plan.

The CX Checklist

Increasing Revenue
shouldn't depend on NEW clients!