Hybrid Coaching for Restaurant Owners

RAISE YOUR AVERAGE CUSTOMER L.T.V. IN THE FACE OF THE PANDEMIC

Your most important customer is NOT your end customer...

80% of companies say they deliver superior customer service, while only 8% of people think these same companies deliver superior customer service.

Why does this happen?

Most restaurants fall into this trap because they think the most important customer is actually their customer… but that’s just not true.

Your most important “customer” is always your EMPLOYEES.

This is a critical misconception that restaurants make which costs them customer retention and, ultimately, leads to going out of business.

And I don’t want that to happen to you!

Reduce employee turnover & disengagement

Implement systems that create a “Work family” culture

Increase customer retention & lifetime value

Your hybrid coaching experience

1-to-1
Personalized
Coaching Sessions

Lifetime Access to Online Course Materials

My Inside Out Framework™ has helped...

Proudly watch your business grow, have your staff equipped with direct customer experience related skills, and see your 5-star reviews and ratings soar, rather than responding to complaints and putting out fires every day in your business.

Align your employees on exactly what it takes to make your customers trust you and keep coming BACK!

Re-create and systematize your employee training and service delivery for consistency to give your branding work measurable RESULTS!

Use simple steps and strategies that translate your company's core values into real and outstanding customer experiences.

Be proactive and put your best foot forward, increasing your customer retention & repeat customers by 2x, 3x or more!

Get top strategies you can use to increase your employee engagement and customer LOYALTY by Transforming Transactions into Interactions™.

Learn how to document, recreate and INVENT new procedures that combine health & hygiene with great Customer Experience to stand out from your competition!

Implement the frameworks and systems that I’ve implemented in world-renowned restaurants in order to foster a “work family” culture.

Never feel lost at what to do next with my step-by-step Action Guides found inside each module.

Have a restaurant business that is PANDEMIC and POST-PANDEMIC proof.

Meet

Your Coach

Jill Raff

Employee Experience to Customer Experience (EX2CX™) Expert

Jill Raff is the globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX™.

While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operator of one of the first McDonald‘s franchises in the world, store #150. Her customer service philosophy and strong work ethic originated from observing her mother and father’s work and their interactions with legendary founder, Ray Kroc. EX and CX is in Jill’s DNA.

Jill is highly sought after and can often be found sharing her expertise as a speaker at high-profile events.  She is obsessed with ensuring businesses find their way to long-term success keeping (internal and external) customers connections at the heart of everything they do. Click here to learn more about booking her to speak at your next event. 

Your Personalized Coaching Sessions

Get one on one coaching sessions with me, Jill Raff, a customer experience thought leader. I’ll pinpoint your areas of improvement, recommend proven solutions, hold you accountable, and give you clear feedback.

Because I know you are busy and life happens, so you can plan your three sessions at a pace that fits your business and schedule.

Pointed diagnoses

Proven Solutions

Added Accountability

Clear Feedback

Confident Customers through Customer Experience

You are not alone in this crazy time of the Covid-19 health pandemic! This hybrid coaching program is designed to help you meet the immediate needs of your restaurant and provide EX & CX strategies bridging us into the next phases beyond the pandemic.

The online course

Confident Customers through Customer Experience

You are not alone in this crazy time of the Covid-19 health pandemic! This hybrid coaching program is designed to help you meet the immediate needs of your restaurant and provide EX & CX strategies bridging us into the next phases beyond the pandemic.

The online course

The online course

Confident Customers through Customer Experience

You are not alone in this crazy time of the Covid-19 health pandemic! This hybrid coaching program is designed to help you meet the immediate needs of your restaurant and provide EX & CX strategies bridging us into the next phases beyond the pandemic.

Module 1: Beyond the CDC

Video: Going Beyond the CDC

Action Guide: Beyond the CDC

Resources: Beyond the CDC

Module 2: Customer First Impression

Video: Customer First Impression

Action Guide: Customer First Impression

Action Guide: The Cost or Benefit of Repeat Customers

Module 3: Your Customer Problems Are Not Your Customers

Video: Your Customer Problems… Are Not Your Customers!

Action Guide: Your Customer Problems… Are Not Your Customers!

Action Guide: Delivery & Perception Gap

Module 4: Just One Customer... Think Again!

Action Guide: It’s just One Customer… Think Again!

Resources: It’s Just One Customer… Think Again!

Module 5: Churn. Churn. Churn.

Video: Churn. Churn. Churn. Are You Making a Business or Butter?

Action Guide: Are You Making a Business or Butter?

Module 6: P-Positive

Video: P-Positive

Action Guide: Customer Retention Insurance – Principle #1 Positive

Module 7: M-Memorable

Video: M-Memorable

Action Guide: Customer Retention Insurance – Principle #2 Memorable

Module 9: Customer Obsessed

Video: Make Your Customer’s Experience Your Obsession

Action Guide: Make Your Customer’s Experience Your Obsession

Module 10: Customer Details...

Video: Details of Your Customer’s Profile You’ll Know… Then In Your Cash Will Flow

Action Guide: Map Out Your Customer Details

Module 11: Customer Experience Transformation

Video: Customer Experience (CX) Transformation

Action Guide: CX Transformation

Bonus:

Get Instant Access to the Private Facebook Mastermind

As soon as you join the Hybrid Coaching Program: Confident Customers through Customer Experience, you’ll be enrolled in our wonderful community of business owners, executives, and franchisees who are OBSESSED with creating an outstanding customer experience. 

Bonus:

Apply to be on the Customer Experience Show!

When you enroll in my hybrid coaching program, you can apply to be on my weekly live stream: The Customer Experience Show! 

Your Hybrid Coaching Plan

Helping Hand

$ 997
  • Three 1:1 Coaching Sessions
  • Session 1: Needs Discovery
  • Session 2: Direction Check
  • Session 3: Next Steps
  • 11 Online Modules
  • 13 Action Guides
  • 3 Resource Sheets
  • Private Facebook Mastermind
“Jill is organized, efficient and extremely competent. Any project that she has supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a timeline to get the project done. She was adept at dealing with a team of multiple personalities within our company and on the outside. At all times she was ethical and trustworthy."
Lyn Grogan
Vice President, Marketing and Product Development and Co-Founder/Owner, Sweet Sam's Bakery
Well done! 368 listeners. Your message is right on target!! It’s absolutely perfect!”
Dorothy Stingley
Former President, Women Operators Network, McDonald’s®
“Jill worked hard for us always putting our interests first. She was referred to us and working with Jill was a delight due to her knowledge, experience and professionalism together with her integrity, warmth and genuine nature. We highly recommend Jill.”
Elliot K.
“Jill went above and beyond she is knowledgeable, dedicated and hard working; she conducts herself with integrity and geniality. "
Stephanie Marks and Jonathan Zellan
“It was a privilege to work with Jill Raff, her industry knowledge and experience coupled with her professionalism and warm approach made working with her an absolute pleasure. I highly recommend Jill to anyone looking to be represented by someone who genuinely has their client's best interest in mind.”
Kimberley A. Calabrese
Senior Management Executive, AKAM

Satisfaction guaranteed

If at the end of your hybrid coaching experience you feel like you haven’t grown, I’ll give you your money back. That is, as long as you made a clear effort to complete the course materials and to implement any of the advice from the coaching sessions.

A note from Jill:

Become obsessed With Your Customers 🙂

I’m so excited to show you how much fun and how fulfilling it is to not just care about your customers, but to become OBSESSED with offering the best customer experience possible. All through creating a work family culture that will make you happy every day!

 

See you soon!

Free 1:1 (one on ones) with Jill Raff of the Jill Raff Group

The CX Checklist

Increasing Revenue
shouldn't depend on NEW clients!