Your most important customer is NOT your end customer...
80% of companies say they deliver superior customer service, while only 8% of people think these same companies deliver superior customer service.
Why does this happen?
Most restaurants fall into this trap because they think the most important customer is actually their customer… but that’s just not true.
Your most important “customer” is always your EMPLOYEES.
This is a critical misconception that restaurants make which costs them customer retention and, ultimately, leads to going out of business.
And I don’t want that to happen to you!