Jill Raff Group | EX2CX™ Experts

Turn your employees into lead magnets & customer advocates

There’s a simple mistake most companies make that leads to lost customers and lost profits

Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that good customer experience starts with the customer…

In reality, it starts with your employees!

Stop the Great Resignation! At the Jill Raff Group, we use the Inside-Out Framework™ to help you create an outstanding employee experience that leads to an outstanding customer experience. 

Employee Experience to Customer Experience™

EX2CX™

Find great talent and become the go-to employer

Retain employees with a genuine “Work Family” culture

Provide growth opportunities for your employees

Implement best practices in diversity, Equity, inclusion & belonging

Pat Belinski

VP, Strategic Engagement & Global PAC
The Coca-cola Company McDonalds Division

“Jill’s diverse background enables her to bring together insights and recommendations that are grounded in practical real-life experience proven to work.”

“I had the opportunity to work with Jill in support of one of our largest customers bringing them added value and insights to grow their business by advocating for their employees to create the best possible customer experience.  Jill’s diverse background enables her to bring together insights and recommendations that are grounded in practical real-life experience proven to work.  

Jill’s personality is one that enables an easy connection thereby allowing you to begin working together quickly.  She is passionate about her work and committed to her approach knowing that it has been successful in her business ventures as well as for those of her many clients.  Jill has been able to share her perspective in ways that are relatable and can be easily adopted by those looking to incorporate into their strategy.  

My customer was grateful for the opportunity to work with Jill in support of their business priorities, and I continue to look for additional ways for her to support our business.”

Working with the Jill Raff Group

Corporate
Consulting

EX2CX™
Speaking

Hybrid 
Coaching

Assessments & Workshops

Type-Coach
Facilitation

Step 1: Capabilities

We’ll start with a capabilities briefing conversation. You’ll get to know more about us, all we offer to manage risks and provide ROI. We’ll review our Inside-Out Formula™ to explore the employee journey with your organization, so you will not only become the employer of choice, but also the customer’s choice.

Step 2: Discovery

If we’re a good match, we’ll next have a discovery conversation to learn about your development opportunities and discuss the possible customized solutions and unique value we bring to collaboration.

Step 3: Co-Creation

This is when it gets really juicy! You’ll participate in a co-creation meeting to jointly scope tailored deliverables and results and agree on the timing and investment range for the project.

Step 4: Transformation

You approve the final project agreement and put us to work in tandem with you and your team. We’ll use data-driven measures of success for the purpose-driven project, and get going on Transforming Transactions Into Interactions™, to create a culture of connection!

Use Reliable & Repeatable Frameworks to Lift Your Employees and, In Turn, Your Company to Success

Inside Out Framework™

This proprietary process through the employee journey creates a sustainable, cyclical roadmap to increase employee retention and customer lifetime value.

E³ Formula

Do not train your people! Instead, follow this formula for a more human-centered workplace of engagement and retention.

P.M.I.

Insurance of a different kind – The all-important customer retention insurance is the best full-time risk management system, not just covering you in case of an emergency.

S.H.A².R².K.

Protect your Employee Experiences (EX) and Customer Experiences (CX) by incorporating this methodology into your core values and everyday protocols.

Bring the EX2CX™ Conversation to your audience

Jill is currently open for speaking engagements

Whether virtual or in person, rely on Jill to connect to your audience, create deeper thought and motivate action around the new paradigm shift. Ironically, it’s what she’s been saying long before the pandemic – we must create a Connection Culture with a more human-centered workplace.

Restore confidence in your business with hands on help

Learn the frameworks and mindset shifts necessary for your business or franchise to succeed in a post-panademic world.

Receive resources that will help track your implementation and guide your customer experience transformation.

Get one-on-one coaching where you’ll get real-time feedback and advice on what to next.

Tap into a community of people just like you who are working to make a more human-centric culture in their workplace.

Hybrid coaching

Tailored coaching
Course materials

Hybrid coaching

Tailored coaching
Course materials

Restore confidence in your business with hands on help

Learn the frameworks and mindset shifts necessary for your business or franchise to succeed in a post-panademic world.

Receive resources that will help track your implementation and guide your customer experience transformation.

Get one-on-one coaching where you’ll get real-time feedback and advice on what to next.

Tap into a community of people just like you who are working to make a more human-centric culture in their workplace.

Hear more from jill

Jill raff interveiwing Eric Cacciatore on her weekly live stream

Experience the Celebrity Customer Experience Show!

Sign up to get notified about the next live stream!

Join Jill as she hosts & shares her insider knowledge on creating a “work family” culture in your organization that turns employees into brand ambassadors and customers into raving fans.

Fill in your info and we’ll give you a reminder about the next live stream!

Connect with the Jill Raff Group

It always starts with a 1:1 with Jill! Just follow the link to schedule your initial call to discuss your company’s urgent challenges and discover a solution plan.

The CX Checklist

Increasing Revenue
shouldn't depend on NEW clients!