The #1 choice of speaker on CX (Customer Experience). Jill’s obsession with delivering Celebrity Customer Experience™ forces businesses to sit up, refocus and determined to start transforming their customers into their own powerful sales force. Jill prides herself on her ability to connect with her audience – they feed off her burning passion, integrity and her notable storytelling.
Her knowledge and confident delivery challenge her audiences to focus on the fact that ‘people’ are their business. Her genuine style makes delegates stop and think, and most importantly reignites their passion to prioritize the customer and dares them to start making changes.
Jill is a confident thought leader, drawing on over 25 years of experience of having been trained in the highest levels of world-class service delivered across many industries around the world. Every session Jill delivers is designed exclusively for the audience in question to ensure sure her content is timely, relevant, inspiring and motivating. She will leave audiences asking themselves ‘what can we do now’ and feeling empowered to start changing their CX culture. Her energy and conviction will leave audiences wanting more.
STOP THE EMPLOYEE CHURN
Increase your employee retention to increase your repeat customers. Happy employees create happy customers thereby creating a Winning Trifecta™
TRANSACTION OR INTERACTION?
Win your customer’s heart …and watch your business thrive. Do you want to create lifelong customers and ambassadors? Make interactions, real interactions; treat your customers like people, not a transaction.
NO NEED TO BE PERFECT!
Mistakes are human. Strengthen your business by how you respond.
Create a memorable experience and relationship for life in how you fix what doesn’t go to plan.
OBSESSION: THE KEY TO SUCCESS
Achieve your desired success through being customer-obsessed. Become obsessed with creating a culture within your company to deliver a positive memorable interaction with their customers, so they will in turn become obsessed with doing business with you.
“IT’S JUST ONE CUSTOMER…”
Discover the power of one voice on your business. 84% of people purchase because of a referral, EVEN IF they don’t know that referral personally.
THE POWER OF CUSTOMER PROFILES
What’s your Secret Sauce? Celebrate your customers to create lifetime loyalty.