Jill Raff of The Jill Raff Group is honored to speak at the Texas Restaurant Association, TRA Marketplace conference with the fabulous trio of Kevin Fink of Emmer & Rye and Henbit, Carol Huntsberger of Quality Seafood Market, and Mariam Parker of Austin Food & Wine Alliance. Come share our passion of how to …
TRA Marketplace: Extraordinary Customer Experience Read More »
Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at an unprecedented rate, despite speculation that it’s completely unsustainable. In fact, The New York Times, Washington Post, and others have questioned if the hospitality industry …
In part one of this blog, we brought you the first 12 of our 24 hot and delicious facts about the U.S. restaurant industry. Here are the remaining 12 facts. Bon appétit! Incredibly, about 50 percent of all adults got their first job experience in a restaurant or have worked in the industry at …
24 hot and delicious facts about the U.S. restaurant industry, Part 2 Read More »
As of 2017, there were more than one million restaurants in the U.S. – or 1 for every 325 members of our population! The U.S. restaurant industry brought in about $766 billion in food and drink sales last year. That’s a modest but steady 1.7 percent increase from the year prior. The restaurant …
24 hot and delicious facts about the U.S. restaurant industry, Part 1 Read More »
Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, where you are truly serving their needs. You’ll learn Jill’s 7 Ingredient Customer Experience Transformation process and understand why it is so important to develop …
TRANSACTION OR INTERACTION? Win your customer’s heart and watch your business thrive Read More »
I’m sure at some point in your life, you’ve had a bad customer service experience. My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews by teaching them how to provide a fabulous customer experience. “The main key to success is caring more about the customer as a person, …
All restaurant owners essentially want the same thing: lines of hungry patrons around the block, glowing reviews on social media, and a cash register that runneth over. But too often, that culinary dream doesn’t match the gritty reality of owning and managing a restaurant. In fact, according to a recent study by Professor Dr. HG …
15 Common Mistakes That Put Restaurants Out Of Business Read More »
The CX Checklist
