How do you know if you are losing out on sales opportunities, repeat customers, missing out on good reviews and free word-of-mouth marketing?
Most business owners think they prioritize their customer. Just look at ratings and the replies (or lack thereof), to see the reality of how customers’ needs are not being met. I’ve experienced it and I’m guessing you have as well since sadly, it’s not uncommon.
- 89% of customers begin business with a competitor following a poor customer experience. That means only 11 out of 100 are repeat customers!
- This is a huge opportunity cost considering a customer is worth up to 10x their first purchase.
- A business typically hears from only 4% of its dissatisfied customers. This means that 96 out of 100 unhappy customers will walk away and never tell you why or give you an opportunity to make it right!
Welcome to exploring how you can up-level your customer’s experience, thereby increasing not only repeat customers, but also revenue and ratings.
I invite you to examine where you’re leaving money on the table in a complimentary, personalized 1:1, Mine for Profits call with me.
You’ll leave the call with at least one strategy to implement immediately to increase your repeat customers and profits.