Jill Raff: EX2CX® Advisor https://www.jillraff.com/ Turning Employees Into Advocates and Customer Magnets to Transform Transactions Into Interactions™ Mon, 14 Mar 2022 22:35:25 +0000 en hourly 1 https://wordpress.org/?v=6.2.6 https://www.jillraff.com/wp-content/uploads/2018/06/cropped-favicon-32x32.png Jill Raff: EX2CX® Advisor https://www.jillraff.com/ 32 32 How does Employee Experience Affect Customer Experience? https://www.jillraff.com/how-does-employee-experience-affect-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=how-does-employee-experience-affect-customer-experience https://www.jillraff.com/how-does-employee-experience-affect-customer-experience/#respond Mon, 14 Mar 2022 21:51:21 +0000 https://www.jillraff.com/?p=3599 “Happy employees ensure happy customers. And happy customers ensure happy shareholders – in that order.” This quote by the famous author, optimist, and businessman Simon Sinek conveys the profound relationship between Employee Experience and Customer Experience. If Customers are the most prominent stakeholders of a business, employees are the greatest assets to your business. If …

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]]> https://www.jillraff.com/how-does-employee-experience-affect-customer-experience/feed/ 0 The Jill Raff Group is a Top Business Consulting Company https://www.jillraff.com/the-jill-raff-group-is-a-top-business-consulting-company/?utm_source=rss&utm_medium=rss&utm_campaign=the-jill-raff-group-is-a-top-business-consulting-company Wed, 09 Sep 2020 13:45:58 +0000 https://www.jillraff.com/?p=1727 The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary Inside-Out Framework™: EX to CX is what we use to deliver stellar results to all our clients. Clutch recently announced the top …

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]]> What’s the difference between customer service and a customer experience? https://www.jillraff.com/whats-the-difference-between-customer-service-and-a-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=whats-the-difference-between-customer-service-and-a-customer-experience Sat, 07 Sep 2019 18:03:01 +0000 https://www.jillraff.com/?p=1215 In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in-office demos Key Takeaways: Interaction with customers does not need to be elaborate; eye contact and using …

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]]> The Driven Entrepreneur: From McDonalds to 5-Star Customer Service https://www.jillraff.com/the-driven-entrepreneur-from-mcdonalds-to-5-star-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=the-driven-entrepreneur-from-mcdonalds-to-5-star-customer-service Sat, 07 Sep 2019 17:29:13 +0000 https://www.jillraff.com/?p=1212 Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc’s customer service philosophy that continues to permeate McDonald’s 36,000+ stores to this day. Jill also followed her …

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]]> How To Use Customer Experience To Overcome Delivery Gap With Your Customers https://www.jillraff.com/how-to-use-customer-experience-to-overcome-delivery-gap/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-use-customer-experience-to-overcome-delivery-gap Sat, 07 Sep 2019 16:49:37 +0000 https://www.jillraff.com/?p=1205 Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today’s episode, Jill Raff shares how businesses can begin to use customer experience to change the game. Jill Raff, founder …

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]]> Who will define your company Brand? https://www.jillraff.com/who-are-you-what-does-your-brand-stand-for/?utm_source=rss&utm_medium=rss&utm_campaign=who-are-you-what-does-your-brand-stand-for Tue, 23 Oct 2018 19:22:48 +0000 http://www.jillraff.com/?p=887 Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product and services, even for the same or lower price point. So what do you stand for that will make a customer undecidedly think of you …

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]]> Jill Raff: Your Customer Experience Strategist https://www.jillraff.com/jill-raff-customer-experience-strategist/?utm_source=rss&utm_medium=rss&utm_campaign=jill-raff-customer-experience-strategist Fri, 07 Sep 2018 14:23:35 +0000 http://www.jillraff.com/?p=873 Hi, I’m Jill Raff, your Customer Experience Strategist. I love everything customer experience. I believe that a Celebrity Customer Experience™ is the solution to high employee turnover, bad reviews & ratings, and decreased revenue, resulting in a lack of repeat customers. In short, I’m passionate about the benefits to businesses of delivering outstanding value to …

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]]> Customer Experience Movement https://www.jillraff.com/customer-experience-movement/?utm_source=rss&utm_medium=rss&utm_campaign=customer-experience-movement Fri, 07 Sep 2018 14:21:41 +0000 http://www.jillraff.com/?p=870 Remember when you had that spark of excitement…your vision…your passion….your idea, for your business? You were unstoppable…Unshakable. Do you really know what your customer wants? Expects? Somewhere along the way of building your business…Did you lose your connection with your customers?  Chances are…your customers are feeling the same disconnect. Your business’s ability to grow through …

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]]> TRA Marketplace: Extraordinary Customer Experience https://www.jillraff.com/extraordinary-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=extraordinary-customer-experience Mon, 02 Jul 2018 10:51:00 +0000 http://www.jillraff.com/?p=856   Jill Raff of The Jill Raff Group is honored to speak at the Texas Restaurant Association, TRA Marketplace conference with the fabulous trio of Kevin Fink of Emmer & Rye and Henbit, Carol Huntsberger of Quality Seafood Market, and Mariam Parker of Austin Food & Wine Alliance. Come share our passion of how to …

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]]> Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!) https://www.jillraff.com/much-good-thing-threatening-restaurant-industry-can-ensure-success/?utm_source=rss&utm_medium=rss&utm_campaign=much-good-thing-threatening-restaurant-industry-can-ensure-success Tue, 12 Jun 2018 17:26:04 +0000 http://www.jillraff.com/?p=786 Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at an unprecedented rate, despite speculation that it’s completely unsustainable. In fact, The New York Times, Washington Post, and others have questioned if the hospitality industry …

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