Tips + Strategies Archives - Jill Raff: EX2CX® Advisor

How does Employee Experience Affect Customer Experience?

Jill Raff — Mon, 14 Mar 2022 21:51:21 +0000

“Happy employees ensure happy customers. And happy customers ensure happy shareholders – in that order.” This quote by the famous author, optimist, and businessman Simon Sinek conveys the profound relationship between Employee Experience and Customer Experience. If Customers are the most prominent stakeholders of a business, employees are the greatest assets to your business. If …

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The Jill Raff Group is a Top Business Consulting Company

Jill Raff — Wed, 09 Sep 2020 13:45:58 +0000

The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary Inside-Out Framework™: EX to CX is what we use to deliver stellar results to all our clients. Clutch recently announced the top …

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Who will define your company Brand?

Jill Raff — Tue, 23 Oct 2018 19:22:48 +0000

Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product and services, even for the same or lower price point. So what do you stand for that will make a customer undecidedly think of you …

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Is too much of a good thing threatening the restaurant industry? (And what you can do to ensure your success!)

Tue, 12 Jun 2018 17:26:04 +0000

Is too much of a good thing sending the restaurant industry towards a crash? There are more restaurants than ever in the U.S. – and those numbers keep growing at an unprecedented rate, despite speculation that it’s completely unsustainable. In fact, The New York Times, Washington Post, and others have questioned if the hospitality industry …

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24 hot and delicious facts about the U.S. restaurant industry, Part 2

Wed, 09 May 2018 17:24:10 +0000

In part one of this blog, we brought you the first 12 of our 24 hot and delicious facts about the U.S. restaurant industry. Here are the remaining 12 facts. Bon appétit! Incredibly, about 50 percent of all adults got their first job experience in a restaurant or have worked in the industry at …

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24 hot and delicious facts about the U.S. restaurant industry, Part 1

Tue, 01 May 2018 17:23:42 +0000

As of 2017, there were more than one million restaurants in the U.S. – or 1 for every 325 members of our population! The U.S. restaurant industry brought in about $766 billion in food and drink sales last year. That’s a modest but steady 1.7 percent increase from the year prior. The restaurant …

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15 Common Mistakes That Put Restaurants Out Of Business

Jill Raff — Wed, 15 Nov 2017 20:37:11 +0000

All restaurant owners essentially want the same thing: lines of hungry patrons around the block, glowing reviews on social media, and a cash register that runneth over. But too often, that culinary dream doesn’t match the gritty reality of owning and managing a restaurant. In fact, according to a recent study by Professor Dr. HG …

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