Podcasts Archives - Jill Raff: EX2CX® Advisor https://www.jillraff.com/category/podcasts/ Turning Employees Into Advocates and Customer Magnets to Transform Transactions Into Interactions™ Thu, 10 Sep 2020 01:41:42 +0000 en hourly 1 https://wordpress.org/?v=6.2.6 https://www.jillraff.com/wp-content/uploads/2018/06/cropped-favicon-32x32.png Podcasts Archives - Jill Raff: EX2CX® Advisor https://www.jillraff.com/category/podcasts/ 32 32 What’s the difference between customer service and a customer experience? https://www.jillraff.com/whats-the-difference-between-customer-service-and-a-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=whats-the-difference-between-customer-service-and-a-customer-experience Sat, 07 Sep 2019 18:03:01 +0000 https://www.jillraff.com/?p=1215 In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in-office demos Key Takeaways: Interaction with customers does not need to be elaborate; eye contact and using …

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]]> The Driven Entrepreneur: From McDonalds to 5-Star Customer Service https://www.jillraff.com/the-driven-entrepreneur-from-mcdonalds-to-5-star-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=the-driven-entrepreneur-from-mcdonalds-to-5-star-customer-service Sat, 07 Sep 2019 17:29:13 +0000 https://www.jillraff.com/?p=1212 Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc’s customer service philosophy that continues to permeate McDonald’s 36,000+ stores to this day. Jill also followed her …

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]]> How To Use Customer Experience To Overcome Delivery Gap With Your Customers https://www.jillraff.com/how-to-use-customer-experience-to-overcome-delivery-gap/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-use-customer-experience-to-overcome-delivery-gap Sat, 07 Sep 2019 16:49:37 +0000 https://www.jillraff.com/?p=1205 Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today’s episode, Jill Raff shares how businesses can begin to use customer experience to change the game. Jill Raff, founder …

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]]> TRANSACTION OR INTERACTION? Win your customer’s heart and watch your business thrive https://www.jillraff.com/transaction-interaction-win-customers-heart-watch-business-thrive/?utm_source=rss&utm_medium=rss&utm_campaign=transaction-interaction-win-customers-heart-watch-business-thrive Thu, 12 Apr 2018 11:57:45 +0000 http://www.jillraff.com/?p=704 Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, where you are truly serving their needs. You’ll learn Jill’s 7 Ingredient Customer Experience Transformation process and understand why it is so important to develop …

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]]> Why Being Obsessed With Your Customer Experience Will Result In Profits, Retention, and Repeat Customers https://www.jillraff.com/customer-always-right-can/?utm_source=rss&utm_medium=rss&utm_campaign=customer-always-right-can Mon, 02 Apr 2018 11:57:27 +0000 http://www.jillraff.com/?p=701 I’m sure at some point in your life, you’ve had a bad customer service experience. My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews by teaching them how to provide a fabulous customer experience.    “The main key to success is caring more about the customer as a person, …

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