Jill Raff, Author at Jill Raff: EX2CX® Advisor https://www.jillraff.com/author/jill/ Turning Employees Into Advocates and Customer Magnets to Transform Transactions Into Interactions™ Mon, 14 Mar 2022 22:35:25 +0000 en hourly 1 https://wordpress.org/?v=6.2.6 https://www.jillraff.com/wp-content/uploads/2018/06/cropped-favicon-32x32.png Jill Raff, Author at Jill Raff: EX2CX® Advisor https://www.jillraff.com/author/jill/ 32 32 How does Employee Experience Affect Customer Experience? https://www.jillraff.com/how-does-employee-experience-affect-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=how-does-employee-experience-affect-customer-experience https://www.jillraff.com/how-does-employee-experience-affect-customer-experience/#respond Mon, 14 Mar 2022 21:51:21 +0000 https://www.jillraff.com/?p=3599 “Happy employees ensure happy customers. And happy customers ensure happy shareholders – in that order.” This quote by the famous author, optimist, and businessman Simon Sinek conveys the profound relationship between Employee Experience and Customer Experience. If Customers are the most prominent stakeholders of a business, employees are the greatest assets to your business. If …

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]]> https://www.jillraff.com/how-does-employee-experience-affect-customer-experience/feed/ 0 The Jill Raff Group is a Top Business Consulting Company https://www.jillraff.com/the-jill-raff-group-is-a-top-business-consulting-company/?utm_source=rss&utm_medium=rss&utm_campaign=the-jill-raff-group-is-a-top-business-consulting-company Wed, 09 Sep 2020 13:45:58 +0000 https://www.jillraff.com/?p=1727 The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary Inside-Out Framework™: EX to CX is what we use to deliver stellar results to all our clients. Clutch recently announced the top …

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]]> What’s the difference between customer service and a customer experience? https://www.jillraff.com/whats-the-difference-between-customer-service-and-a-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=whats-the-difference-between-customer-service-and-a-customer-experience Sat, 07 Sep 2019 18:03:01 +0000 https://www.jillraff.com/?p=1215 In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in-office demos Key Takeaways: Interaction with customers does not need to be elaborate; eye contact and using …

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]]> The Driven Entrepreneur: From McDonalds to 5-Star Customer Service https://www.jillraff.com/the-driven-entrepreneur-from-mcdonalds-to-5-star-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=the-driven-entrepreneur-from-mcdonalds-to-5-star-customer-service Sat, 07 Sep 2019 17:29:13 +0000 https://www.jillraff.com/?p=1212 Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc’s customer service philosophy that continues to permeate McDonald’s 36,000+ stores to this day. Jill also followed her …

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]]> How To Use Customer Experience To Overcome Delivery Gap With Your Customers https://www.jillraff.com/how-to-use-customer-experience-to-overcome-delivery-gap/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-use-customer-experience-to-overcome-delivery-gap Sat, 07 Sep 2019 16:49:37 +0000 https://www.jillraff.com/?p=1205 Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today’s episode, Jill Raff shares how businesses can begin to use customer experience to change the game. Jill Raff, founder …

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]]> Who will define your company Brand? https://www.jillraff.com/who-are-you-what-does-your-brand-stand-for/?utm_source=rss&utm_medium=rss&utm_campaign=who-are-you-what-does-your-brand-stand-for Tue, 23 Oct 2018 19:22:48 +0000 http://www.jillraff.com/?p=887 Who are you? Why does a customer choose to shop or dine with you v. your competition? There are plenty of options today: options of the same or similar product and services, even for the same or lower price point. So what do you stand for that will make a customer undecidedly think of you …

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]]> 15 Common Mistakes That Put Restaurants Out Of Business https://www.jillraff.com/15-common-mistakes-put-restaurants-business/?utm_source=rss&utm_medium=rss&utm_campaign=15-common-mistakes-put-restaurants-business https://www.jillraff.com/15-common-mistakes-put-restaurants-business/#comments Wed, 15 Nov 2017 20:37:11 +0000 http://www.jillraff.com/?p=492 All restaurant owners essentially want the same thing: lines of hungry patrons around the block, glowing reviews on social media, and a cash register that runneth over. But too often, that culinary dream doesn’t match the gritty reality of owning and managing a restaurant. In fact, according to a recent study by Professor Dr. HG …

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