Q: Do you know who is responsible for developing relationships with your customers?
A: YOU and YOUR employees.
If this responsibility is weighing you down and stopping you from loving what you do, it’s time to push those feelings aside and start anew. Jill and her team can give you back the enjoyment of running and building your business.
Based on her extensive experience growing up and working in the food service/restaurant industry, and across a wide range of other industries while working around the world, Jill understands the power of real connections. She has seen first-hand how transformational they can be for a business. Jill knows the frustrations and challenges of operating in a crowded market place, the pain of poor employee retention and the need to offer experiences not just services.
Q: Do you know your “real” cost of employee disengagement & turnover in your business?
A: It’s more than you think. Plug your unique numbers into the Employee Churn Cost Calculator to discover just the financial cost alone.
It doesn’t matter what kind of business you’re in, without fantastic customer experience, your time in operation will be limited. If you’re serious about delivering positive and memorable interactions that will increase your business profits, win you positive reviews, and secure life-long customers, it’s time to embrace Jill’s 7 Ingredient Customer Experience Transformation process.
To kick-start your journey to fantastic customer service and business success simply book a complimentary 20 minute 1:1 Mine for Profits Call.
This focused interaction allows Jill to pinpoint where you need help the most. You’ll discuss those issues keeping you up at night, and together you’ll assess where you’re losing opportunities and how the team could support you.
Should you decide that CX is a critical success factor for your business, the next step in the journey is to apply Jill’ s
7 Ingredient Customer Experience Transformation process. Together, you will co-create a plan of attack to eliminate your distinct problems.
Management and Leadership Development
Customer Experience Audits — multi-layer organizational research
Team Training and Development Sessions
Dynamic Workshop Facilitation