Your organization’s performance is greatly influenced by the strength of your leadership. If is often our clients’ passion for food that led them to start their business, and through hard work and high quality cuisine and service, they became an organization.

Knowing how to effectively lead an organization is just as important as creating exceptional cuisine if you want to have sustainable results. Restaurants and food service organizations need to understand how to attract, select, and retain top talent and how to keep them feeling positive about their roles as contributors in the organization — a part of the restaurant’s “family”.

The company culture that business owners and leaders establish can make or break the success of your business. When you appreciate your employees’ contributions and establish open communication between your leaders and staff, it will create a positive environment of collaboration, innovation, and company pride. It also encourages others to share innovative ideas, which leads to creative solutions and growth.

We work with our clients to assess the effectiveness of their leaders and staff. We design customized training and development programs to help them perform at their optimal potential. We show leaders and managers how to leverage the strengths of their teams. We assist our clients in creating a company culture that inspires their teams to contribute their creative best.

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What People Are Saying

“Jill is organized, efficient and extremely competent. Any project that she has supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a timeline to get the project done. She was adept at dealing with a team of multiple personalities within our company and on the outside. At all times she was ethical and trustworthy."Lyn Grogan, Vice President, Marketing and Product Development and Co-Founder/Owner, Sweet Sam's Bakery
“Working with Jill on various projects has always been a very positive and wonderful experience. Jill is creative, accurate and reliable. She always demonstrates her respect for alternate ideas and is an excellent listener, storing details of conversations in her mind, ready to comment and give amazing advice. It is her creative nature and eye for detail that makes an enormous difference and a positive impact on any project.”Shari Wright-Pilo
"Jill is an experienced entrepreneur and talented business woman. Bringing loads of dynamic creativity, she understands the macro and micro business environment - an important factor in driving sales. Jill possesses a unique quality in both being a team player and a great team leader. "Gina Shaffer
“Jill worked hard for us always putting our interests first. She was referred to us and working with Jill was a delight due to her knowledge, experience and professionalism together with her integrity, warmth and genuine nature. We highly recommend Jill.”Elliot K.
“Jill went above and beyond she is knowledgeable, dedicated and hard working; she conducts herself with integrity and geniality."Stephanie Marks and Jonathan Zellan
“It was a privilege to work with Jill Raff, her industry knowledge and experience coupled with her professionalism and warm approach made working with her an absolute pleasure. I highly recommend Jill to anyone looking to be represented by someone who genuinely has their client's best interest in mind.”Kimberley A. Calabrese, Senior Management Executive, AKAM
“Jill is the consummate professional. She will look you in the eye, and make you feel like a friend. She operates with integrity. I'd recommend her any day, as she is an absolute pleasure to work with!”Tony Harris

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Jill Raff: Your Customer Experience Strategist

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