The minute your customer walks out the door, we want them to think “I’ve got to tell my friends about this restaurant!” “I can’t wait to leave a great online review” or “We have to come back here soon!”

Delivering a great customer experience is the key to the success of your organization.

We help you understand who your clients are and the experience they want to have at your restaurant. You only get one chance to make a first impression and this happens at the first point of contact. We show you how to create the ultimate customer experience.

Every detail of your establishment shapes your customer’s experience – the decor, the lighting, the service, the food, the environment, and even the visual brand of your signage, menu, and interior design.

The ways your staff interacts with your customers greatly affects the mood and tone of their experience. You probably have heard or experienced “Great food, but lousy service.” Those customers could be lost forever, not to mention the bad reviews they leave behind and share with friends. To thrive in this competitive and growing marketplace, your customer’s experience must be extraordinary.

Most organizations fall short in providing the ultimate customer experience. We provide a thorough 5-point assessment of the customer experience from the perspective of:

1. You, the owner
2. Your management
3. Your staff
4. Customer feedback
5. Direct observation of your operations

We identify your blind spots and transform them into opportunities for growth. We give you specific actions you can take right away to gain a deeper understanding of your customers’ wants, needs, and expectations.

We show you how to get consistent feedback — both positive and negative — from your customers so that you can make immediate improvements and retain them. We give you accurate and efficient ways of collecting your customer’s information and rewarding their loyalty? We also bring a sophisticated understanding of clients from other cultures and their differences in culinary tastes and customs, which help you meet the expectations of global customers.

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What People Are Saying

“Jill is organized, efficient and extremely competent. Any project that she has supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a timeline to get the project done. She was adept at dealing with a team of multiple personalities within our company and on the outside. At all times she was ethical and trustworthy."Lyn Grogan, Vice President, Marketing and Product Development and Co-Founder/Owner, Sweet Sam's Bakery
“Working with Jill on various projects has always been a very positive and wonderful experience. Jill is creative, accurate and reliable. She always demonstrates her respect for alternate ideas and is an excellent listener, storing details of conversations in her mind, ready to comment and give amazing advice. It is her creative nature and eye for detail that makes an enormous difference and a positive impact on any project.”Shari Wright-Pilo
"Jill is an experienced entrepreneur and talented business woman. Bringing loads of dynamic creativity, she understands the macro and micro business environment - an important factor in driving sales. Jill possesses a unique quality in both being a team player and a great team leader. "Gina Shaffer
“Jill worked hard for us always putting our interests first. She was referred to us and working with Jill was a delight due to her knowledge, experience and professionalism together with her integrity, warmth and genuine nature. We highly recommend Jill.”Elliot K.
“Jill went above and beyond she is knowledgeable, dedicated and hard working; she conducts herself with integrity and geniality."Stephanie Marks and Jonathan Zellan
“It was a privilege to work with Jill Raff, her industry knowledge and experience coupled with her professionalism and warm approach made working with her an absolute pleasure. I highly recommend Jill to anyone looking to be represented by someone who genuinely has their client's best interest in mind.”Kimberley A. Calabrese, Senior Management Executive, AKAM
“Jill is the consummate professional. She will look you in the eye, and make you feel like a friend. She operates with integrity. I'd recommend her any day, as she is an absolute pleasure to work with!”Tony Harris

Trusted By

Jill Raff: Your Customer Experience Strategist

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