THE JILL RAFF GROUP

CX MASTERCLASS: HOW TO 10x YOUR REVENUE, BUILD CONFIDENT CUSTOMERS AND CREATE THE RESTAURANT PEOPLE LOVE!

PROVEN AND HIGHLY EFFECTIVE ONE-ON-ONE CONSULTING SESSIONS TURNED INTO A PERSONALIZED SIMPLE STEP-BY-STEP WALK-THROUGH COURSE FOR RESTAURANT OWNERS AND EXECUTIVE MANAGEMENT  TO INCREASE SALES & REVENUE THROUGH INTENTIONAL CUSTOMER EXPERIENCE IN A PANDEMIC AND POST-PANDEMIC ERA

THIS COURSE LAYS OUT:

  • What you need to do to make your customers trust you and keep coming BACK!
  • How to re-create your systems for consistency to deliver optimal RESULTS!
  • How to CREATE a great CX brand from your core values that is TIMELESS,
  • How to be proactive and put your best foot forward to make maximum PROFIT and get more repeat BUSINESS!
  • Top strategies you can use to increase your employee engagement and customer LOYALTY by TRANSFORMING TRANSACTIONS INTO INTERACTIONS.
  • How to document, recreate and INVENT new procedures that combines health & hygiene with great Customer Experience to STAND out from your COMPETITION!
  • PLUS BONUSES: Which includes two personalized one-on-one consulting sessions with the course instructor and UNLIMITED access to a private FACEBOOK Mastermind Group just to make sure you have ZERO chance of not getting results! (Only for early birds)

ATTENTION: RESTAURANT OWNERS WHO WANT TO SECURE RECURRING SALES EVEN IN UNCERTAIN TIMES

...without spending tons of money on advertising and unproductive trial-and-error strategies that would waste your time and drain your wallet!

From my over 30 years experience in the restaurant industry, I have come to know that the biggest difference between a restaurant business that becomes highly profitable and those that close up due to declining SALES and lack of REPEAT customers, has nothing to do with the quality of food that is being sold.

While of course, quality food is important, it doesn’t necessarily make a restaurant business PROFITABLE… it’s the STRATEGY and PLAYBOOK behind the business that does that!

That is because, EVERY BUSINESS NEEDS A STRATEGY TO MAKE SURE THEIR CUSTOMERS COME BACK THE NEXT TIME… EVERY TIME!

The changes in the world right now are revolutionizing the restaurant industry and changing customer expectations as to the way they want to be served. This means If you’re still playing by the old playbook and can’t ADAPT your business to the new realities better than your competition, you’ll likely get crushed.

This is why I believe that having a proven and tested strategy, to keep customers coming back every time by building confidence that you’re running your business for the new era – is key to building a SUCCESSFUL restaurant business in the times we are in.

However, there is a big problem…

IT'S NOT EASY TO CREATE A CUSTOMER EXPERIENCE SYSTEM THAT IS HIGHLY EFFECTIVE AND EFFICIENT (i.e. A CX SYSTEM THAT DELIVERS RESULTS THE NEXT TIME....EVERY TIME!)

In Fact, It’s Incredibly Difficult!

Until now, we’ve really had only 2 straightforward options for creating a customer experience strategy:

1. You can create your customer experience strategy yourself.

  OR

2. You can hire a professional consultant to do that for you.

But with those options, come additional problems…

First, learning to create a customer experience strategy for your business on your own is far from easy. There is a very steep learning curve in figuring it out all by yourself. It takes a lot of time and there is a very good chance that you may even end up with something that doesn’t add VALUE to your business or to your customers.

If you don’t have the time OR the motivation to learn how to create an amazing customer experience strategy for your restaurant business, or you aren’t confident you could ever be good at it… then, of course, you have the option of hiring a professional consultant, which is also a good option. However, this can be quite pricey sometimes, AND very few are HIGHLY COMPETENT and know the ins and out of the RESTAURANT INDUSTRY!

Fortunately, there is a better and more effective SOLUTION!

INTRODUCING CONFIDENT CUSTOMERS THROUGH CUSTOMER EXPERIENCE 3-IN-1 HYBRID MASTERCLASS

CCTCX course teaches and guides restaurant owners and management to create reliable CX systems and consistent protocols to keep employees and customers confident and loyal, as they become your advocates...

Brace yourself for a learning EXPERIENCE like you've never seen before! This 3-IN-1 hybrid course contains.

Videos and Resources

You get access to short and straight-to-the-point video lessons and PREMIUM course materials that cuts away the fluff and walks you through the actions you need to take.

Personalized Solution

You get access to one-on-one NEEDS discovery sessions with the course instructor to discuss your expectations and business needs. Get direct feedback & assessments throughout the course.

Facebook Mastermind

You also get access to a private Facebook Mastermind group where you can learn about what other people in the community are doing right, get support, and receive periodic updates from the course instructor. Learning is life-long.

This is more than just another online course. This is YOU and I working together on your restaurant business to CREATE a CX system that delivers AMAZING RESULTS!

WITH CCTCX 3-IN-1  HYBRID COURSE….

  • No more working "REACTIVELY" on your business putting out FIRES
  • No more disconnect from your customers leading to a lack of 5-STAR Reviews & Ratings
  • No more guessing and feeling lost wondering how to STAY AHEAD of the COMPETITION in a PANDEMIC & POST PANDEMIC world
  • No more declining SALES due to the lack of REPEAT customers
  • No more wandering in the DARK looking for what you need do to SCALE up your restaurant business
  • No more wasting your precious TIME and MONEY on advertising. You'll learn how to do advertising the right way at ZERO COST!

Simply go through the short and straight-to-the-point video lessons, work on the course materials which have been designed to give you great clarity and come up with your own actionable winning customer experience marketing strategy and improve your sales and customer retention by as much as 2x, 3X, or even 4x in a pandemic or post-pandemic world. This is the ONLY course out there that is designed specifically for restaurant owners and upper management created by a restaurant consultant who LITERALLY grew up in the world’s #1 food franchise, in the McDonald’s “family”with her parent’s first store being number #150, and who has experience from McDonald’s to Michelin.

YOU ARE IN A UNIQUE POSITION TO PUT THE TOP CUSTOMER EXPERIENCE STRATEGIES LEARNED IN THIS COURSE TO EXCELLENT USE FOR YOUR BUSINESS

HOW DO I KNOW THIS?

Hello!

I am Jill Raff, your Customer Experience Strategist. I am customer experience obsessed. I have been in the restaurant industry since my first job at the age of 7, as the daughter of the owner/operator of McDonald’s store #150 in Ocala, Florida, back then when McDonald’s was the gold standard of the industry.

My parents went on to open more stores in other locations and experienced huge success both with his employees and customers using Ray Kroc’s philosophies. I remember vividly how employees and customers felt around my dad. He never saw anyone as an employee or customer. He treated them all as FRIENDS, and they loved him for that. So outstanding customer experience is in my DNA!

I have seen many restaurant owners struggle to expand and increase revenue year-in, year-out wasting their energy and countless dollars on strategies that DON’T WORK. They are always having issues either with one employee, or with the supplier or with their customers, spending their energy putting out fires instead of building their business. 

CX marketing is the BEST advertising strategy EVER, but only for those who know what to do. With the right set-up, your business will be running like a well-oiled machine!

But don’t just take my word for it.

Having worked in 3 continents and six countries, I use high-level CX strategies that are multi-industry, multi-cultural, and multi-dimensional.

Last year I was rated among the Top 20 CX influencers to follow by  LIVEHELPNOW, a popular CX company with over 500,000 monthly blog readers (without asking for PR) and was also invited as a speaker at their CX summit. So I know what your restaurant business needs, and I know my CX framework & strategies  WORK!

Trusted by

I am absolutely sure that this is going to be the best business DECISION you've ever made!

MY APPROACH IS

1 %
EFFECTIVE
1 %
Efficient
1 %
Results Driven

CCTCX course is more than just a course teaching you the best strategies out there. You have the opportunity to engage with the course creator one-on-one who will guide you and help you determine the best strategy for your situation and target audience

Why CCTCX COURSE

Grow your knowledge and stay ahead of your competitors

IMAGINE HOW IT WOULD FEEL LIKE TO…

  • Watch your business grow, have your staff equipped with direct customer experience related skills, and see your 5-star reviews and ratings soar, rather than responding to complaints and putting out fires every day in your business.
  • Increase your customer retention and repeat customers by 2x, 3x or more!
  • Have customers come up to you saying, "Your staff is amazing. I felt safe and taken care of!"
  • See your customer LOYALTY increase by 4x and your revenue blow through the roof.
  • Have a restaurant business that is PANDEMIC and POST-PANDEMIC proof.
  • Experience rapid growth and expansion in your business without having to spend a FORTUNE.
  • Set up a CX system that continually delivers RESULTS and become the GOLD STANDARD for you competitors and customers.
    YOU CAN HAVE ALL OF THESE THINGS WITH CONFIDENT CUSTOMERS THROUGH CUSTOMER EXPERIENCE

CCTCX Hybrid Course of one-on-one consulting, a group MASTERMIND, and a digital course that offers the most straight-to-the-point and highly-tailored strategy that is specific to the restaurant industry only, and not a one-size-fits-all approach. This course is designed so each participant can customize it to their immediate needs to get tangible, measurable results for their SPECIFIC challenges.

You have LIFETIME access so you can use it over and over to guide you through each new challenge and goal.

 

I created this course with the restaurant industry in mind in order to make it highly effective and deliver the most value to restaurant owners who are ready to stay ahead of their GAME and WATCH their revenue blow through the ROOF!

If you can tick a box and fill a simple questionaire, you can create an amazing Customer Experience System for your business with CCTCE course, more so that you would be working hand-in-hand with ME!

So how much does CCTCE course go for?

Once again, CCTCE Hybrid 3-In-1 course contains...

Videos and Resources

You get access to short and straight-to-the-point video lessons and PREMIUM course materials that cuts away the fluff and walks you through the actions that you need to take

Personalized Solution

You get access to one-on-one NEEDS discovery session with the course instructor to discuss your expectations and business needs and get direct feedback & assessment throughout the course.

Facebook Mastermind

You also get access to a Facebook Mastermind group where you can learn about what other people in the community are doing right, get support and receive periodic updates from the course instructor. Learning is a life-long thing.

7 spaces left before price turns to $349

To understand what makes CCTCX a powerful customer experience strategy course, let me tell you extraordinary times require extraordinary measures and assurances, and a new attitude. The restaurant industry is among one of the major industries adversely affected by COVID-19.

Previously, it was all about having a smile on your face, a warm greeting and great food. The scenario has now changed. It requires a lot more! After we did an independent survey on restaurants diners top concern for dining out, health, safety, and training were top 3 criteria for patronizing a restaurant. This was not an issue before. Simply put, your customers’ expectations have changed and you need to prepare to meet them to bring them back. This is also your secret weapon to get ahead of the competition. This course was specifically created for action takers who will actively take steps creating progress and a competitive edge.

CCTCX COURSE IS FOR YOU IF…

  • You have never invested in your restaurant from a customer experience angle
  • You have tried other programs or consulting packages and they did not show results
  • You have trained your staff and things are marching along, but you know you can still take your restaurant to another level; there is always a room for GROWTH!

CCTCX COURSE IS NOT FOR YOU IF…

  • You're OK with status quo and don't think investing in your "restaurant-family" is a good ROI
  • You feel you're not one of the 80% of owners and executives who think they are delivering a superior customer experience , while only 8% of the customers agree* (Bain & Co.)
  • You think looking honestly at your business and making changes is just too hard, and it is easier to just work day-to-day figuring it out on you own.

What people are saying

Q

HOW DO I KNOW THAT cctcX courSE WOrkS?

  • The strategies you will learn and use are tested, trusted and sure to give you the results you want
  • Sales and revenue growth 2X, 3X, and sometimes even 4X higher after implementing these same strategies
  • Reviews and ratings will increase after implementing what you learn throughout the course
  • Customer retention, referrals, and repeat business will also increase
  • The ONLY regret you would have is that you did not take this course SOONER!
7 spaces left before price turns to $349

Disclaimer: We do not believe in get rich quick programs. We believe in hard work, adding value and dedication to reach your goals. It’s a fact that one who does not take action, will see no results whatsoever. Extraordinary results will be from candor, commitment and dedication by following through and taking concrete action. 

You will get no results whatsoever if you assume by soaking up information products, joining program after program, your life will change with riches. If so, this is not for you. Your results are based upon your ACTIONS. If you want a magic button that will fulfill your life with financial gain only, then please leave this page and do NOT purchase. 

Our products are intended to help you share your message with the world while growing your business by prioritizing the people side of your company. We don’t make any guarantees about our own results because we don’t know you; we can’t know if or how you will do the work, and APPLY it.

Results in life are solely base on decisions made. We are here to help and guide you to move forward faster by giving you awesome content, direction, strategies, and feedback to reach your end. Please check the content thoroughly on this page and commit to taking relentless action and to put in the effort when you decide to make this purchase. If not then it is not for you, please leave this page and do not purchase. We are here and committed to you seeing results.

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