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How does Employee Experience Affect Customer Experience?

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“Happy employees ensure happy customers. And happy customers ensure happy shareholders – in that order.” This quote by the famous author, optimist, and businessman Simon Sinek conveys the profound relationship between Employee Experience and Customer Experience. If Customers are the most prominent stakeholders of a business, employees are the greatest assets to your business. If …

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The Jill Raff Group is a Top Business Consulting Company

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The Jill Raff Group helps customer-obsessed entrepreneurs, restaurants, and hotels develop a culture that delivers a consistently high-quality customer experience to reduce turnover & increase revenue, ratings, and repeat customers. Our proven proprietary Inside-Out Framework™: EX to CX is what we use to deliver stellar results to all our clients. Clutch recently announced the top …

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10k Dentist Podcast with Jill Raff

What’s the difference between customer service and a customer experience?

Podcasts / By

In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in-office demos Key Takeaways: Interaction with customers does not need to be elaborate; eye contact and using …

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Podcast: The Driven Entrepreneur

The Driven Entrepreneur: From McDonalds to 5-Star Customer Service

Podcasts / By

Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc’s customer service philosophy that continues to permeate McDonald’s 36,000+ stores to this day. Jill also followed her …

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Jumble Think Podcast

How To Use Customer Experience To Overcome Delivery Gap With Your Customers

Podcasts / By

Many business owners feel like they are providing the best customer service possible. However, only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today’s episode, Jill Raff shares how businesses can begin to use customer experience to change the game. Jill Raff, founder …

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Customer Experience Movement

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Remember when you had that spark of excitement…your vision…your passion….your idea, for your business? You were unstoppable…Unshakable. Do you really know what your customer wants? Expects? Somewhere along the way of building your business…Did you lose your connection with your customers?  Chances are…your customers are feeling the same disconnect. Your business’s ability to grow through …

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