Jill’s Dad, Marshall Raff, on June 4,1964.   She was 3 yrs old at the time.

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I would love to be able to serve and support you at a greater level—whether that’s speaking to your company or working directly with you and your employees. Let’s carve out an hour to explore what you can do to increase your revenue, ratings, and repeat customers.


I grew up in the “McDonald’s family”.

In 1959, my parents bought store #150 in Ocala, Florida, so I grew up immersed in and working in this new relatively unknown growing multi-million dollar restaurant that, according to Ray Kroc, focused on the “customer is always right” and QSC & V (Quality, Service, Cleanliness & Value). My first job there was at the age of 7, answering the phone. I worked my way through every station, front and back of house.

Throughout my life, I have worked in several different industries around the world. Because of my diverse experiences, I have discovered the common thread and core value in my life’s fabric is outstanding customer experience. I am able to see a business’s issues through multiple unique lenses due to my life’s richly textured education, training, and experiences.

I found that the world needs more connection. And, when I realized that this greater connection could also equal greater profits, I became obsessed by the rewards and benefits of delivering a celebrity customer experience to every customer consistently.

I help businesses create a company culture that delivers this extraordinary customer experience, so the customer will become obsessed with doing business with them.

That means more repeat visits, lower employee turnover, and increased customer loyalty.

I developed a proprietary methodology for a Customer Experience Transformation. The ABC’s of QSV™. There are 7 Core Pillars to an Extraordinary Customer Experience, one that is a Positive. Memorable. Interaction.

I would love to tell you more about this awesome method I developed and help you increase your business’s profits. Let’s set time to talk today.


“Working with Jill on various projects has always been a very positive and wonderful experience. Jill is creative, accurate and reliable. She always demonstrates her respect for alternate ideas and is an excellent listener, storing details of conversations in her mind, ready to comment and give amazing advice. It is her creative nature and eye for detail that makes an enormous difference and a positive impact on any project.”
— Shari Wright-Pilo