Are you feeling the effects of poor customer service and don’t know where to turn? Are you lying awake at night trying to figure out how to stop losing your best employees and how to keep those valuable customers coming back?  Have the positive reviews dried up? Do you feel like you’re always fire-fighting and losing the love for your business?

It doesn’t have to be this way.  Jill Raff, a leader in CX (Customer Experience) knows how to stop the ripple of poor customer service taking down your business.

Led by her unique 7 Ingredient Customer Experience Transformation process, Jill and her team are driven by helping service-focused businesses identify their turnover issues and lost revenue and fixing them through the power of customer relationships – Transforming Transactions Into Interactions™.

So if you want to achieve higher revenue returns, increase repeat business and reduce employee turnover – The Jill Raff Group, a team at the forefront of CX (Customer Experience), will ensure you always deliver Celebrity Customer Experience™.

If you’re ready to start making changes book a call today!  Wake up every morning loving what you do, feeling confident that your employees and customers are with you for the long haul, and most definitely passionate about your business.  Leave behind that 24/7 reactive cycle that’s wearing you out and leaving you feeling stressed and exhausted.  Be the business that stands out and makes people feel special. Make your customer’s experience your new obsession.  

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What People Are Saying

“Jill is organized, efficient and extremely competent. Any project that she has supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a timeline to get the project done. She was adept at dealing with a team of multiple personalities within our company and on the outside. At all times she was ethical and trustworthy."Lyn Grogan, Vice President, Marketing and Product Development and Co-Founder/Owner, Sweet Sam's Bakery
“Working with Jill on various projects has always been a very positive and wonderful experience. Jill is creative, accurate and reliable. She always demonstrates her respect for alternate ideas and is an excellent listener, storing details of conversations in her mind, ready to comment and give amazing advice. It is her creative nature and eye for detail that makes an enormous difference and a positive impact on any project.”Shari Wright-Pilo
"Jill is an experienced entrepreneur and talented business woman. Bringing loads of dynamic creativity, she understands the macro and micro business environment - an important factor in driving sales. Jill possesses a unique quality in both being a team player and a great team leader. "Gina Shaffer
“Jill worked hard for us always putting our interests first. She was referred to us and working with Jill was a delight due to her knowledge, experience and professionalism together with her integrity, warmth and genuine nature. We highly recommend Jill.”Elliot K.
“Jill went above and beyond she is knowledgeable, dedicated and hard working; she conducts herself with integrity and geniality."Stephanie Marks and Jonathan Zellan
“It was a privilege to work with Jill Raff, her industry knowledge and experience coupled with her professionalism and warm approach made working with her an absolute pleasure. I highly recommend Jill to anyone looking to be represented by someone who genuinely has their client's best interest in mind.”Kimberley A. Calabrese, Senior Management Executive, AKAM
“Jill is the consummate professional. She will look you in the eye, and make you feel like a friend. She operates with integrity. I'd recommend her any day, as she is an absolute pleasure to work with!”Tony Harris

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Jill Raff: Your Customer Experience Strategist

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