What if every customer who walked in your door felt like they were the most important person in the room?

When you train your employees to create a celebrity customer experience, you also cultivate a team who love being part of something bigger than themselves.

Your customers will naturally want more of that energy and feeling.

This is how the best companies make a consistent profit and scale their business. On average, loyal customers are worth up to 10x as much as their first purchase and 86% of people say they are willing to pay more for a superior customer experience. We are in an Engagement Economy. More than ever, people want to connect.

As a Customer Experience Strategist to customer-obsessed businesses, Jill Raff helps build extraordinary customer relationships and connections for greater profits, greater employee retention, and greater repeat customers.

“Jill is organized, efficient and extremely competent. I really appreciate her attentiveness to detail. Any project that she has supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a time line to get the project done.

She was adept at dealing with a team of multiple personalities. I highly recommend Jill in any business situation that entails trust, teamwork and professionalism.”

Lyn Grogan, Co-Founder/Owner, Vice President, Marketing and Product Development, Sweet Sam's Bakery


I would love to be able to serve and support you at a greater level—whether that’s speaking to your company or working directly with you and your employees. Let’s carve out an hour to explore what you can do to increase your revenue, ratings, and repeat customers.

Jill Raff

Copyright 2017 Jill Raff